When the COVID-19 pandemic started to hit different countries, digital communication platforms were ignited more than ever. People use different platforms to shop, attend online classes, job interviews, meetings, or the organization’s operation continuity.
Many employees and people in the workforce sector have been subjected to layoff, and some of them were sent to a work-from-home setup. Employees engage in different forms of communication, whether it’s between employees and employees, clients and employees, or employers and employees. Since communication is always present in the workforce sector, such as phone calls or video calls, how sure are you that the process of call archiving is always kept confidential? How would you know whether it is legal to record or keep records of communication for different situations?
There are clients who requested to record the conversation they had so they can use it if some issues arise in the future with the intention of disputing it. In some instances, clients have become aware that the other parties have recorded their discussion without their awareness or consent. This typically happens in a workplace, which they think is normal since many co-workers have been doing it.
The recording of communication or conversations with other parties in the workplace has been normalized to the point that people do not know whether it is right or wrong, whether it is legal or unlawful, and whether you can get penalized or not. The advancement of technology these days has made it more accessible to people to record communications without regard to certain rules and compliance to follow.
On the other hand, various organizations or business firms are using different digital communication platforms to execute their tasks, such as Skype, Google Meet, Zoom, Microsoft Teams, WeChat, Telegram, and many others. These applications have certain rules to follow, such as Google, Microsoft, or WeChat compliance for the privacy, safety and security of the people who are using them.
Check out the infographic from TeleMessage to learn more about the different legal viewpoints of recording communications.
